Refund policy

What happens if I am unhappy with the product I purchase or I changed my mind?

• Should you wish to return an item that you’ve purchased, please email us at http://www.madera.sg/ within 7 days of receiving the item. You will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. Please be advised that the items must meet the following conditions before any refund will be issued.
  
  
  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • Gifts with Purchase and samples must also be returned if it is included in the purchase.
  • Items purchased on sale and discounts are non-exchangeable and non-returnable.
  • Shipping address
    Causeway Point
    Madera Sg
    1 Woodlands Square #04-K06
    Singapore 738099
    
  • You must have proof of purchase of the item, typically the receipt, so we recommend you keep your packaging and receipt for at least the first 7 days after purchase.
  • Please include a note with your Full Name and Order number for reference
    *Shipping cost will not be refunded by Madera Sg Singapore and refund will only be via cash voucher.
  • Returning items is not applicable to perishable items eg. preserved flowers or fresh flower bouquets.